Refund & Cancellation
At www.gaurinath.com, we are committed to providing you with quality products and a seamless shopping experience. In the event that you receive a product that is torn or broken, we offer a hassle-free refund and cancellation process to ensure your satisfaction.
Refund Policy:
If you receive a product that is torn or broken, you are eligible for a refund under the following conditions:
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Visible Damage: Please inspect the product upon delivery. If you notice visible tears or damage, please inform us on +91 8115144229 or gaurinathent@gmail.com.
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Within 2 Days: You must notify us of the torn or broken product within 2 days of receiving the delivery. Contact our customer service team via email or phone to initiate the refund process.
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Photo Documentation: We require photo documentation of the torn or broken product as proof of damage. Please provide clear photos of the damaged product and packaging to assist us in processing your refund.
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Return of Product: In some cases, we may request the return of the damaged product. Our customer service team will guide you through the return process, including arranging for pickup or providing return shipping instructions.
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Refund Process: Once we receive the necessary documentation and assess the damage, we will initiate the refund process. Refunds will be processed via the original payment method used for the purchase.
Cancellation Policy:
You have the right to cancel an order if the product arrives torn or broken. Here's how our cancellation process works:
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Cancellation Window: You can cancel your order within 2 days of receiving the torn or broken product.
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Contact Us: Contact our customer service team to initiate the cancellation process. Provide us with your order details and the reason for cancellation.
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Refund Process: Once we verify the reason for cancellation and assess the damage, we will process the refund for the full purchase amount. Refunds will be processed via the original payment method used for the purchase.
Contact Us:
If you have received a torn or broken product and wish to initiate a refund or cancellation, please contact our customer service team at gaurinathent@gmail.com or +91 8115144229. Our team will guide you through the process and ensure a prompt resolution.
Please note that this policy applies specifically to cases where products are received torn or broken. For other refund and cancellation requests, please refer to our standard Refund and Cancellation Policy.